Guideline Guru - Increased Error rates – Incident details

Increased Error rates

Resolved
Degraded performance
Started 12 months agoLasted about 2 hours

Affected

App

Operational from 6:45 PM to 8:27 PM

Updates
  • Resolved
    Resolved

    Error rates have returned to normal and we are closely monitoring to prevent any further recurrence.

  • Monitoring
    Monitoring

    We've rolled out a fix and are keeping a close eye on things to make sure everything’s running smoothly.

  • Identified
    Identified

    We’ve identified an issue causing increased errors from an upstream API provider. Early signs indicate the situation is beginning to improve.

  • Investigating
    Investigating

    We are currently investigating an incident where users are seeing increased error rates asking questions.