Guideline Guru - Increased Error rates – Incident details

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Increased Error rates

ResolvedDegraded performance1 hour 42 minutes

Affected

App

Operational from 6:45 PM to 8:27 PM

  • ResolvedUTC

    Error rates have returned to normal and we are closely monitoring to prevent any further recurrence.

  • MonitoringUTC

    We've rolled out a fix and are keeping a close eye on things to make sure everything’s running smoothly.

  • IdentifiedUTC

    We’ve identified an issue causing increased errors from an upstream API provider. Early signs indicate the situation is beginning to improve.

  • InvestigatingUTC

    We are currently investigating an incident where users are seeing increased error rates asking questions.