Guideline Guru - Service Disruption Affecting AI Assistant – Incident details

The disruption was caused by a DNS configuration error introduced by one of our cloud infrastructure providers. Once the vendor identified the issue and applied a fix, our systems successfully reconnected to dependent components and normal operations were restored.

Our team is reviewing monitoring improvements and alternatives to help prevent similar issues in the future. We appreciate your patience and trust as we continue to strengthen the reliability of the platform.

We implemented a fix and are currently monitoring the result. All systems including AI questions should be operational. If you are still experiencing any issues, please reach out to support@guidelineguru.ai.

We have identified the source of the service disruption impacting the AI Assistant and traced it to an issue with our infrastructure provider.

Our team is actively working with the vendor to resolve the problem and restore full service as quickly as possible. Users will continue to experience temporary unavailability when asking questions to the AI Assistant during this time.

We will continue to share updates as progress is made. Thank you for your patience and understanding.