Guideline Guru Status - Incident history https://guidelineguru.instatus.com Guideline Guru Tue, 17 Mar 2026 12:50:00 +0000 Requests failing Type: Incident Duration: 1 hour and 27 minutes Affected Components: App Mar 17, 12:50:00 GMT+0 - Investigating - We are currently investigating an incident where a large number of requests are failing to the application. Mar 17, 13:10:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the application for stability. Mar 17, 14:16:52 GMT+0 - Resolved - **This incident has been resolved.** An external vendor generated a large number of long lived requests to our servers, consuming the majority of connections reserved for users. After identifying the issue, we switched to a backup provider. We are now implementing improved safeguards to limit these requests and prevent them from impacting our ability to serve users in the future. Type: Incident

Duration: 1 hour and 27 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>12:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where a large number of requests are failing to the application..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>13:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the application for stability..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>14:16:52</var> GMT+0</small><br><strong>Resolved</strong> - **This incident has been resolved.** An external vendor generated a large number of long lived requests to our servers, consuming the majority of connections reserved for users. After identifying the issue, we switched to a backup provider. We are now implementing improved safeguards to limit these requests and prevent them from impacting our ability to serve users in the future..</p> ]]> Tue, 17 Mar 2026 12:50:00 +0000 https://guidelineguru.instatus.com/incident/cmmumun3i01zo18xtzkty4rn5 https://guidelineguru.instatus.com/incident/cmmumun3i01zo18xtzkty4rn5 Service Disruption Affecting AI Assistant Type: Incident Duration: 1 hour and 15 minutes Affected Components: App Jan 23, 18:19:06 GMT+0 - Resolved - The disruption was caused by a DNS configuration error introduced by one of our cloud infrastructure providers. Once the vendor identified the issue and applied a fix, our systems successfully reconnected to dependent components and normal operations were restored. Our team is reviewing monitoring improvements and alternatives to help prevent similar issues in the future. We appreciate your patience and trust as we continue to strengthen the reliability of the platform. Jan 23, 17:04:36 GMT+0 - Identified - We are currently experiencing a service disruption impacting the AI Assistant. Some users may see delayed responses or be unable to receive answers at this time. Our team has identified the issue and is actively working to restore full functionality as quickly as possible. Core platform services remain operational, but AI-driven responses may be limited during this period. We will provide updates as more information becomes available. Thank you for your patience. Jan 23, 17:48:46 GMT+0 - Identified - We have identified the source of the service disruption impacting the AI Assistant and traced it to an issue with our infrastructure provider. Our team is actively working with the vendor to resolve the problem and restore full service as quickly as possible. Users will continue to experience temporary unavailability when asking questions to the AI Assistant during this time. We will continue to share updates as progress is made. Thank you for your patience and understanding. Jan 23, 17:59:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. All systems including AI questions should be operational. If you are still experiencing any issues, please reach out to support@guidelineguru.ai. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>18:19:06</var> GMT+0</small><br><strong>Resolved</strong> - The disruption was caused by a DNS configuration error introduced by one of our cloud infrastructure providers. Once the vendor identified the issue and applied a fix, our systems successfully reconnected to dependent components and normal operations were restored. Our team is reviewing monitoring improvements and alternatives to help prevent similar issues in the future. We appreciate your patience and trust as we continue to strengthen the reliability of the platform..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>17:04:36</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a service disruption impacting the AI Assistant. Some users may see delayed responses or be unable to receive answers at this time. Our team has identified the issue and is actively working to restore full functionality as quickly as possible. Core platform services remain operational, but AI-driven responses may be limited during this period. We will provide updates as more information becomes available. Thank you for your patience..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>17:48:46</var> GMT+0</small><br><strong>Identified</strong> - We have identified the source of the service disruption impacting the AI Assistant and traced it to an issue with our infrastructure provider. Our team is actively working with the vendor to resolve the problem and restore full service as quickly as possible. Users will continue to experience temporary unavailability when asking questions to the AI Assistant during this time. We will continue to share updates as progress is made. Thank you for your patience and understanding..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>17:59:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. All systems including AI questions should be operational. If you are still experiencing any issues, please reach out to support@guidelineguru.ai..</p> ]]> Fri, 23 Jan 2026 17:04:36 +0000 https://guidelineguru.instatus.com/incident/cmkr4s6cz08i0okdp3hgbi8i4 https://guidelineguru.instatus.com/incident/cmkr4s6cz08i0okdp3hgbi8i4 Scheduled Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: App Jan 6, 02:00:00 GMT+0 - Identified - Jan 6, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 6, 03:00:49 GMT+0 - Completed - Maintenance has completed successfully. If you are still seeing this page when attempting to access the main application, please visit <https://app.guidelineguru.ai/clear/> or clear your browser cache by following the instructions at <https://www.refreshyourcache.com/>. Please note that it may take a few minutes for your browser to load the login page above and fully refresh its cached content. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>03:00:49</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. If you are still seeing this page when attempting to access the main application, please visit <https://app.guidelineguru.ai/clear/> or clear your browser cache by following the instructions at <https://www.refreshyourcache.com/>. Please note that it may take a few minutes for your browser to load the login page above and fully refresh its cached content..</p> ]]> Tue, 6 Jan 2026 02:00:00 +0000 https://guidelineguru.instatus.com/maintenance/cmk1e5eg000214ykyz6a6t2s9 https://guidelineguru.instatus.com/maintenance/cmk1e5eg000214ykyz6a6t2s9 Elevated errors Type: Incident Duration: 2 hours and 11 minutes Affected Components: App Nov 18, 13:00:50 GMT+0 - Monitoring - We have received reports of service issues impacting some customers and apologize for the disruption. The problem stems from a third-party provider, Cloudflare. Our team is working with them now on a resolution and will provide updates as they become available. Thank you for your patience. Nov 18, 15:11:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:00:50</var> GMT+0</small><br><strong>Monitoring</strong> - We have received reports of service issues impacting some customers and apologize for the disruption. The problem stems from a third-party provider, Cloudflare. Our team is working with them now on a resolution and will provide updates as they become available. Thank you for your patience..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:11:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 13:00:50 +0000 https://guidelineguru.instatus.com/incident/cmi4nyhvy0003ib4hb9ds6500 https://guidelineguru.instatus.com/incident/cmi4nyhvy0003ib4hb9ds6500 Issues with our primary database Type: Incident Duration: 44 minutes Affected Components: App Sep 15, 22:43:31 GMT+0 - Resolved - This incident has been resolved. Sep 15, 22:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 15, 22:39:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 17, 20:01:33 GMT+0 - Postmortem - On September 15th, Guideline Guru experienced a service outage from **5:59 PM to 6:40 PM ET**, during which the app was unavailable. The outage was caused by a new document processing feature that placed unexpected CPU strain on our database. This led the database to stop responding to management commands and temporarily took the application offline. We restored service by moving to a fresh database instance, and we can confirm that **no customer data was lost**. Since then, we’ve begun upgrading our database infrastructure and improving monitoring so that similar issues can be prevented or resolved much more quickly. We deeply apologize for this disruption. Thank you for your patience and continued trust as we make Guideline Guru more reliable every day. Type: Incident

Duration: 44 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>22:43:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>22:39:19</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>20:01:33</var> GMT+0</small><br><strong>Postmortem</strong> - On September 15th, Guideline Guru experienced a service outage from **5:59 PM to 6:40 PM ET**, during which the app was unavailable. The outage was caused by a new document processing feature that placed unexpected CPU strain on our database. This led the database to stop responding to management commands and temporarily took the application offline. We restored service by moving to a fresh database instance, and we can confirm that **no customer data was lost**. Since then, we’ve begun upgrading our database infrastructure and improving monitoring so that similar issues can be prevented or resolved much more quickly. We deeply apologize for this disruption. Thank you for your patience and continued trust as we make Guideline Guru more reliable every day..</p> ]]> Mon, 15 Sep 2025 22:00:00 +0000 https://guidelineguru.instatus.com/incident/cmfloh50k00ds10qz367lw7cq https://guidelineguru.instatus.com/incident/cmfloh50k00ds10qz367lw7cq Scheduled Database Maintenance Type: Maintenance Duration: 26 minutes Affected Components: App Aug 27, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our database on Wednesday August 27th, 2025 at 4:00AM EST. During this time the application at [https://app.guidelineguru.ai](https://app.guidelineguru.ai ) will be unavailable for up to 1 hour. Aug 27, 08:25:51 GMT+0 - Completed - Maintenance has completed successfully. Aug 27, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 26 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our database on Wednesday August 27th, 2025 at 4:00AM EST. During this time the application at [https://app.guidelineguru.ai](https://app.guidelineguru.ai ) will be unavailable for up to 1 hour..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>08:25:51</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 27 Aug 2025 08:00:00 +0000 https://guidelineguru.instatus.com/maintenance/cmerbbm190024t5c2xk6nqkmd https://guidelineguru.instatus.com/maintenance/cmerbbm190024t5c2xk6nqkmd Some Requests Are Failing Type: Incident Duration: 1 hour and 26 minutes Affected Components: App May 29, 21:10:00 GMT+0 - Resolved - This incident has been resolved. May 29, 20:20:00 GMT+0 - Monitoring - We're currently experiencing some failed requests due to issues with an upstream provider. Our team is actively monitoring the situation and working to minimize any impact. In the meantime, retrying failed requests may succeed. Type: Incident

Duration: 1 hour and 26 minutes

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>21:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>20:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We're currently experiencing some failed requests due to issues with an upstream provider. Our team is actively monitoring the situation and working to minimize any impact. In the meantime, retrying failed requests may succeed..</p> ]]> Thu, 29 May 2025 20:20:00 +0000 https://guidelineguru.instatus.com/incident/cmb9vy9v0000312c90d42d2rg https://guidelineguru.instatus.com/incident/cmb9vy9v0000312c90d42d2rg Increased Error rates Type: Incident Duration: 1 hour and 42 minutes Affected Components: App Apr 9, 18:45:00 GMT+0 - Investigating - We are currently investigating an incident where users are seeing increased error rates asking questions. Apr 9, 19:20:44 GMT+0 - Identified - We’ve identified an issue causing increased errors from an upstream API provider. Early signs indicate the situation is beginning to improve. Apr 9, 19:46:06 GMT+0 - Monitoring - We've rolled out a fix and are keeping a close eye on things to make sure everything’s running smoothly. Apr 9, 20:27:09 GMT+0 - Resolved - Error rates have returned to normal and we are closely monitoring to prevent any further recurrence. Type: Incident

Duration: 1 hour and 42 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>18:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where users are seeing increased error rates asking questions..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:20:44</var> GMT+0</small><br><strong>Identified</strong> - We’ve identified an issue causing increased errors from an upstream API provider. Early signs indicate the situation is beginning to improve..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:46:06</var> GMT+0</small><br><strong>Monitoring</strong> - We've rolled out a fix and are keeping a close eye on things to make sure everything’s running smoothly..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>20:27:09</var> GMT+0</small><br><strong>Resolved</strong> - Error rates have returned to normal and we are closely monitoring to prevent any further recurrence..</p> ]]> Wed, 9 Apr 2025 18:45:00 +0000 https://guidelineguru.instatus.com/incident/cm9aatviz001y126eg1ko850o https://guidelineguru.instatus.com/incident/cm9aatviz001y126eg1ko850o Slow responses to questions Type: Incident Duration: 57 minutes Jan 10, 17:22:22 GMT+0 - Investigating - We are currently investigating this incident. Jan 10, 17:23:24 GMT+0 - Identified - We are currently seeing slow responses due to networking issues with one of our databases. We have identified the issue and are implementing a fix. Jan 10, 17:34:41 GMT+0 - Monitoring - We have deployed a fix and are monitoring to ensure it is effective. Jan 10, 18:19:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 57 minutes

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>17:22:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>17:23:24</var> GMT+0</small><br><strong>Identified</strong> - We are currently seeing slow responses due to networking issues with one of our databases. We have identified the issue and are implementing a fix..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>17:34:41</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a fix and are monitoring to ensure it is effective..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>18:19:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 10 Jan 2025 17:22:22 +0000 https://guidelineguru.instatus.com/incident/cm5r0z1bk006gyf1yhadvu71l https://guidelineguru.instatus.com/incident/cm5r0z1bk006gyf1yhadvu71l Guideline Guru Service Unavailable Type: Incident Duration: 8 minutes Dec 17, 00:00:00 GMT+0 - Investigating - We are currently investigating an incident where the website is unavailable for all users. Dec 17, 02:47:13 GMT+0 - Resolved - This incident has been resolved. We identified the root issue to an expired SSL certificate that failed to automatically renew within our infrastructure. Although our monitoring solution detected a change in our infrastructure, it failed to properly alert our staff that the website was unavailable. We plan to update our infrastructure to make sure certificates update automatically. In addition we are adding additional monitoring to make sure we proactively catch errors with SSL configurations. Type: Incident

Duration: 8 minutes

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where the website is unavailable for all users. .</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>02:47:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We identified the root issue to an expired SSL certificate that failed to automatically renew within our infrastructure. Although our monitoring solution detected a change in our infrastructure, it failed to properly alert our staff that the website was unavailable. We plan to update our infrastructure to make sure certificates update automatically. In addition we are adding additional monitoring to make sure we proactively catch errors with SSL configurations..</p> ]]> Tue, 17 Dec 2024 00:00:00 +0000 https://guidelineguru.instatus.com/incident/cm4ruv9ma001m10kfwjepf6as https://guidelineguru.instatus.com/incident/cm4ruv9ma001m10kfwjepf6as Guideline Guru Responses Failing Type: Incident Duration: 4 hours and 55 minutes Affected Components: App Dec 11, 23:40:00 GMT+0 - Investigating - We are currently investigating an incident where the AI assistant is failing to respond to user questions. Dec 12, 00:17:41 GMT+0 - Investigating - All systems are experiencing a major outage due to cascading failures with a upstream vendor. Our team is investigating the issue. Dec 12, 00:32:03 GMT+0 - Identified - Our upstream API provider has found the issue and is deploying a fix. We are working as fast as we can to return service to normal and apologize for the downtime. Dec 12, 01:14:47 GMT+0 - Identified - We are continuing to work on a fix for this incident. The upstream API provider has released an initial fix and is slowly rolling it out to all users. Dec 12, 02:02:17 GMT+0 - Identified - We are continuing to work on rolling out a fix for this incident for all users. Dec 12, 03:25:29 GMT+0 - Identified - We are continuing to work towards remediation. Services have been restored for a majority of users and the fix should be deployed soon to all regions. Dec 12, 03:47:01 GMT+0 - Monitoring - We are seeing a full recovery across all services. We will continue to monitor for errors. Dec 12, 04:34:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 55 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>23:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where the AI assistant is failing to respond to user questions. .</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>00:17:41</var> GMT+0</small><br><strong>Investigating</strong> - All systems are experiencing a major outage due to cascading failures with a upstream vendor. Our team is investigating the issue..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>00:32:03</var> GMT+0</small><br><strong>Identified</strong> - Our upstream API provider has found the issue and is deploying a fix. We are working as fast as we can to return service to normal and apologize for the downtime..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>01:14:47</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. The upstream API provider has released an initial fix and is slowly rolling it out to all users..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>02:02:17</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on rolling out a fix for this incident for all users. .</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>03:25:29</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work towards remediation. Services have been restored for a majority of users and the fix should be deployed soon to all regions..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>03:47:01</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing a full recovery across all services. We will continue to monitor for errors..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>04:34:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Dec 2024 23:40:00 +0000 https://guidelineguru.instatus.com/incident/cm4kjzvxh000fpfqn8i4phatm https://guidelineguru.instatus.com/incident/cm4kjzvxh000fpfqn8i4phatm Increased Errors on Asking Guideline Guru Questions Type: Incident Duration: 1 hour and 53 minutes Sep 25, 17:26:24 GMT+0 - Resolved - This incident has been resolved. Sep 25, 15:33:00 GMT+0 - Investigating - We are currently seeing a large amount of errors returning results from Guideline Guru and are investigating the root cause. Sep 25, 16:43:00 GMT+0 - Monitoring - Search errors seems to have been occurring due to issues with an upstream embeddings provider. Error volume has returned to normal and we are monitoring the situation. Type: Incident

Duration: 1 hour and 53 minutes

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>17:26:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>15:33:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently seeing a large amount of errors returning results from Guideline Guru and are investigating the root cause..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>16:43:00</var> GMT+0</small><br><strong>Monitoring</strong> - Search errors seems to have been occurring due to issues with an upstream embeddings provider. Error volume has returned to normal and we are monitoring the situation..</p> ]]> Wed, 25 Sep 2024 15:33:00 +0000 https://guidelineguru.instatus.com/incident/cm1i3jsu2002iku0y30t547wf https://guidelineguru.instatus.com/incident/cm1i3jsu2002iku0y30t547wf Increased Errors on Asking Guideline Guru Questions Type: Incident Duration: 38 minutes Affected Components: App Sep 16, 15:40:00 GMT+0 - Investigating - We have a large number of questions that are failing to respond. Our upstream AI provider is experiencing issues and we are actively investigating this incident. Sep 16, 15:56:00 GMT+0 - Monitoring - Our upstream AI provider has implemented a fix and we are seeing successful question volume return to the application. We will continue monitoring for any problems. Sep 16, 16:17:41 GMT+0 - Resolved - This incident has been resolved, and all systems are functioning normally. Type: Incident

Duration: 38 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>15:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We have a large number of questions that are failing to respond. Our upstream AI provider is experiencing issues and we are actively investigating this incident..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>15:56:00</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream AI provider has implemented a fix and we are seeing successful question volume return to the application. We will continue monitoring for any problems..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>16:17:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, and all systems are functioning normally..</p> ]]> Mon, 16 Sep 2024 15:40:00 +0000 https://guidelineguru.instatus.com/incident/cm1570nmx0001qafvscgu2iin https://guidelineguru.instatus.com/incident/cm1570nmx0001qafvscgu2iin Outage on Azure Datacenter Type: Incident Duration: 6 hours and 41 minutes Jul 19, 04:20:00 GMT+0 - Monitoring - The Guideline Guru Service has now been restored and we are monitoring the application to ensure it remains stable. Microsoft Azure, our cloud provider, had an outage and has fixed the underlying issue. Jul 19, 04:45:00 GMT+0 - Resolved - This incident has been resolved. Guideline Guru is backup and running for all teams. If any team is still experiencing issues, reach out to support@guidelineguru.ai. Jul 18, 23:04:00 GMT+0 - Identified - **The Central region in Azure is experiencing a major outage.** This outage includes failures with service management operations and connectivity of our application and databases. Azure is aware of the issue and actively investigating. Jul 19, 02:14:00 GMT+0 - Identified - Guideline Guru remains down due to an issue with Microsoft Azure, our hosting provider (<https://azure.status.microsoft/en-us/status>). Microsoft has identified the cause of the issue and expects to begin recovering some systems within the next 90 minutes. Type: Incident

Duration: 6 hours and 41 minutes

<p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>04:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - The Guideline Guru Service has now been restored and we are monitoring the application to ensure it remains stable. Microsoft Azure, our cloud provider, had an outage and has fixed the underlying issue..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>04:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Guideline Guru is backup and running for all teams. If any team is still experiencing issues, reach out to support@guidelineguru.ai..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>23:04:00</var> GMT+0</small><br><strong>Identified</strong> - **The Central region in Azure is experiencing a major outage.** This outage includes failures with service management operations and connectivity of our application and databases. Azure is aware of the issue and actively investigating..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>02:14:00</var> GMT+0</small><br><strong>Identified</strong> - Guideline Guru remains down due to an issue with Microsoft Azure, our hosting provider (<https://azure.status.microsoft/en-us/status>). Microsoft has identified the cause of the issue and expects to begin recovering some systems within the next 90 minutes..</p> ]]> Thu, 18 Jul 2024 23:04:00 +0000 https://guidelineguru.instatus.com/incident/clyrx4cba77478hjofc2wjhq2z https://guidelineguru.instatus.com/incident/clyrx4cba77478hjofc2wjhq2z