Guideline Guru - Increased Errors on Asking Guideline Guru Questions – Incident details

All systems operational

Increased Errors on Asking Guideline Guru Questions

Resolved
Partial outage
Started almost 2 years agoLasted 38 minutes

Affected

App

Operational from 3:40 PM to 4:17 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved, and all systems are functioning normally.

  • Monitoring
    UTC
    Monitoring

    Our upstream AI provider has implemented a fix and we are seeing successful question volume return to the application. We will continue monitoring for any problems.

  • Investigating
    UTC
    Investigating

    We have a large number of questions that are failing to respond. Our upstream AI provider is experiencing issues and we are actively investigating this incident.