Guideline Guru - Increased Errors on Asking Guideline Guru Questions – Incident details

All systems operational

Increased Errors on Asking Guideline Guru Questions

Resolved
Degraded performance
Started almost 2 years agoLasted about 2 hours
Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Search errors seems to have been occurring due to issues with an upstream embeddings provider. Error volume has returned to normal and we are monitoring the situation.

  • Investigating
    UTC
    Investigating

    We are currently seeing a large amount of errors returning results from Guideline Guru and are investigating the root cause.