Increased Errors on Asking Guideline Guru Questions

Resolved

Degraded performance

Started over 1 year agoLasted about 2 hours

Updates

Resolved
September 25, 2024 at 5:26 PM
Resolved
September 25, 2024 at 5:26 PM
This incident has been resolved.
Monitoring
September 25, 2024 at 4:43 PM
Monitoring
September 25, 2024 at 4:43 PM
Search errors seems to have been occurring due to issues with an upstream embeddings provider. Error volume has returned to normal and we are monitoring the situation.
Investigating
September 25, 2024 at 3:33 PM
Investigating
September 25, 2024 at 3:33 PM
We are currently seeing a large amount of errors returning results from Guideline Guru and are investigating the root cause.

Guideline Guru - Increased Errors on Asking Guideline Guru Questions – Incident details