Affected
Major outage from 5:04 PM to 5:59 PM, Operational from 6:19 PM to 6:19 PM
- ResolvedResolved
The disruption was caused by a DNS configuration error introduced by one of our cloud infrastructure providers. Once the vendor identified the issue and applied a fix, our systems successfully reconnected to dependent components and normal operations were restored.
Our team is reviewing monitoring improvements and alternatives to help prevent similar issues in the future. We appreciate your patience and trust as we continue to strengthen the reliability of the platform.
- MonitoringMonitoring
We implemented a fix and are currently monitoring the result. All systems including AI questions should be operational. If you are still experiencing any issues, please reach out to support@guidelineguru.ai.
- UpdateUpdate
We have identified the source of the service disruption impacting the AI Assistant and traced it to an issue with our infrastructure provider.
Our team is actively working with the vendor to resolve the problem and restore full service as quickly as possible. Users will continue to experience temporary unavailability when asking questions to the AI Assistant during this time.
We will continue to share updates as progress is made. Thank you for your patience and understanding.
- IdentifiedIdentified
We are currently experiencing a service disruption impacting the AI Assistant. Some users may see delayed responses or be unable to receive answers at this time.
Our team has identified the issue and is actively working to restore full functionality as quickly as possible. Core platform services remain operational, but AI-driven responses may be limited during this period.
We will provide updates as more information becomes available. Thank you for your patience.