Guideline Guru - Notice history

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99.94% uptime
Nov 2025 · 100.0%Dec · 100.0%Jan 2026 · 99.83%

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Nov 2025
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Jan 2026

Service Disruption Affecting AI Assistant
ResolvedMajor outage1 hour 14 minutes
  • ResolvedUTC

    The disruption was caused by a DNS configuration error introduced by one of our cloud infrastructure providers. Once the vendor identified the issue and applied a fix, our systems successfully reconnected to dependent components and normal operations were restored.

    Our team is reviewing monitoring improvements and alternatives to help prevent similar issues in the future. We appreciate your patience and trust as we continue to strengthen the reliability of the platform.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result. All systems including AI questions should be operational. If you are still experiencing any issues, please reach out to support@guidelineguru.ai.

  • UpdateUTC

    We have identified the source of the service disruption impacting the AI Assistant and traced it to an issue with our infrastructure provider.

    Our team is actively working with the vendor to resolve the problem and restore full service as quickly as possible. Users will continue to experience temporary unavailability when asking questions to the AI Assistant during this time.

    We will continue to share updates as progress is made. Thank you for your patience and understanding.

  • IdentifiedUTC

    We are currently experiencing a service disruption impacting the AI Assistant. Some users may see delayed responses or be unable to receive answers at this time.

    Our team has identified the issue and is actively working to restore full functionality as quickly as possible. Core platform services remain operational, but AI-driven responses may be limited during this period.

    We will provide updates as more information becomes available. Thank you for your patience.

JAN6
Scheduled Database Maintenance
CompletedMaintenance1 hour
  • CompletedJanuary 06, 2026 at 3:00 AMUTC

    Maintenance has completed successfully. If you are still seeing this page when attempting to access the main application, please visit https://app.guidelineguru.ai/clear/ or clear your browser cache by following the instructions at https://www.refreshyourcache.com/. Please note that it may take a few minutes for your browser to load the login page above and fully refresh its cached content.

  • In progressJanuary 06, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 06, 2026 at 2:00 AMUTC

Dec 2025

No notices reported this month

Nov 2025

Elevated errors
ResolvedDegraded performance2 hours 10 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have received reports of service issues impacting some customers and apologize for the disruption. The problem stems from a third-party provider, Cloudflare. Our team is working with them now on a resolution and will provide updates as they become available. Thank you for your patience.

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