Notice history

No notices reported this month

PostmortemSeptember 17, 2025 at 8:01 PMUTC
On September 15th, Guideline Guru experienced a service outage from 5:59 PM to 6:40 PM ET, during which the app was unavailable.
The outage was caused by a new document processing feature that placed unexpected CPU strain on our database. This led the database to stop responding to management commands and temporarily took the application offline.
We restored service by moving to a fresh database instance, and we can confirm that no customer data was lost. Since then, we’ve begun upgrading our database infrastructure and improving monitoring so that similar issues can be prevented or resolved much more quickly.
We deeply apologize for this disruption. Thank you for your patience and continued trust as we make Guideline Guru more reliable every day.
ResolvedSeptember 15, 2025 at 10:43 PMUTC
This incident has been resolved.
MonitoringSeptember 15, 2025 at 10:39 PMUTC
We implemented a fix and are currently monitoring the result.
IdentifiedSeptember 15, 2025 at 10:00 PMUTC
We are continuing to work on a fix for this incident.

AUG27

Scheduled Database Maintenance

CompletedMaintenance25 minutes

CompletedAugust 27, 2025 at 8:25 AMUTC
Maintenance has completed successfully.
In progressAugust 27, 2025 at 8:00 AMUTC
Maintenance is now in progress
PlannedAugust 27, 2025 at 8:00 AMUTC
We are planning for a scheduled maintenance to upgrade our database on Wednesday August 27th, 2025 at 4:00AM EST. During this time the application at https://app.guidelineguru.ai will be unavailable for up to 1 hour.

Guideline Guru - Notice history