Notice history

Resolved
September 25, 2024 at 5:26 PMUTC
Resolved
September 25, 2024 at 5:26 PMUTC
This incident has been resolved.
Monitoring
September 25, 2024 at 4:43 PMUTC
Monitoring
September 25, 2024 at 4:43 PMUTC
Search errors seems to have been occurring due to issues with an upstream embeddings provider. Error volume has returned to normal and we are monitoring the situation.
Investigating
September 25, 2024 at 3:33 PMUTC
Investigating
September 25, 2024 at 3:33 PMUTC
We are currently seeing a large amount of errors returning results from Guideline Guru and are investigating the root cause.

Resolved
September 16, 2024 at 4:17 PMUTC
Resolved
September 16, 2024 at 4:17 PMUTC
This incident has been resolved, and all systems are functioning normally.
Monitoring
September 16, 2024 at 3:56 PMUTC
Monitoring
September 16, 2024 at 3:56 PMUTC
Our upstream AI provider has implemented a fix and we are seeing successful question volume return to the application. We will continue monitoring for any problems.
Investigating
September 16, 2024 at 3:40 PMUTC
Investigating
September 16, 2024 at 3:40 PMUTC
We have a large number of questions that are failing to respond. Our upstream AI provider is experiencing issues and we are actively investigating this incident.

No notices reported this month

Resolved
July 19, 2024 at 4:45 AMUTC
Resolved
July 19, 2024 at 4:45 AMUTC
This incident has been resolved. Guideline Guru is backup and running for all teams. If any team is still experiencing issues, reach out to support@guidelineguru.ai.
Monitoring
July 19, 2024 at 4:20 AMUTC
Monitoring
July 19, 2024 at 4:20 AMUTC
The Guideline Guru Service has now been restored and we are monitoring the application to ensure it remains stable. Microsoft Azure, our cloud provider, had an outage and has fixed the underlying issue.
Update
July 19, 2024 at 2:14 AMUTC
Update
July 19, 2024 at 2:14 AMUTC
Guideline Guru remains down due to an issue with Microsoft Azure, our hosting provider (https://azure.status.microsoft/en-us/status). Microsoft has identified the cause of the issue and expects to begin recovering some systems within the next 90 minutes.
Identified
July 18, 2024 at 11:04 PMUTC
Identified
July 18, 2024 at 11:04 PMUTC
The Central region in Azure is experiencing a major outage. This outage includes failures with service management operations and connectivity of our application and databases. Azure is aware of the issue and actively investigating.

Guideline Guru - Notice history